Dealsonic.com FAQs, Policies, Terms & Conditions

DEALSONIC.COM
 

Email:

Customer Service - service@dealsonic.net

For all inquiries.
 

RMA Department - rma@dealsonic.net  

(RMA requests will only be given via Email)

Business Hours

Monday-Friday 9:00am-5:00pm PST (Pacific Standard Time)

Thank you for shopping at Dealsonic.com. Dealsonic.com is committed to your satisfaction.

All products listed on the Dealsonic.com online store are new factory sealed with manufacturer warranty unless noted otherwise.

FAQs - Frequently Asked Questions. - Back to Top
 
Q: When will my order ship?
A: Most orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Dealsonic.com will make every attempt to meet shipping deadlines. Please note that our warehouse does not ship on Weekends and Holidays.

Q: Will I be able to Track my package once my order is shipped?
A: Yes. Once your order has left our warehouse, you will receive an email with directions on how to track where your package is during its shipment.

Q: How long will my package take to be delivered to me?
A: All orders are shipped after being successfully processed, which may take up to 24hrs.  The Transit time are as follows:

If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Please note that Weekends and Holidays are not considered Transit Days. Please take this into account when selecting the Shipping Method.

Q: How much is shipping? And can I calculate shipping costs?
A: Shipping is automatically calculated by taking into account the weight of the item(s) being shipped and the destination of the package. The best way to figure out what the shipping costs would be is to just place the item(s) in your shopping cart and start the check out process. Enter in the correct ship to information and on the next page, you will see the shipping charges. Don't worry, you won't have to enter in any billing info at this stage. You may press "Back" in your browser and modify your order accordingly.

Q: Do you ship to PO Box, APO and FPO Military Addresses?
A: Yes, you must use the USPS Mail PO Box, APO/FPO) shipping option.

Q: Do you ship to Alaska and Hawaii?
A: Yes we do. When placing your order please select 2nd Day Air or Standard Next Day Air as the shipping method. These are the only methods for us to be able to ship a package to your location. Note: Due to some extreme remote locations, FedEx can not guarantee the deliver times to Alaskan and Hawaii.

Q: Do you ship Internationally?
A: No. Currently we do not accept International Orders or Orders from U.S. territories (such as GU, AS, CZ, MP, VI, FM, MH, ND, PW)

Q: What forms of payment do you accept?
A: Dealsonic.com accepts all major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item.

Q: Do you accept Will Call pickups?
A: No. Currently we do not have the facilities for local customers to come by and pick up items but we do hope to be able to provide this service to our customers soon.

Q: I believe I placed an order but I received no Order Confirmation or Tracking Number. What do I do?
A: Order confirmations and Tracking information emails are automatically sent via email when an order is placed. If you did not receive an email from us, there may be a chance that your email address was entered in wrong or the email was filtered out of your Inbox or your mail box may be full. Please Email our Customer Service Department for information.

Q: I received my order but I suspect the item is defective. What do I do?
A: To ensure that the item truly is defective, please first contact the manufacturer. Most of the time, they will be able to supply you with support and provide a solution to the problem. If a product is truly defective, please Email our RMA Department for further assistance.

Q: I need a specific model number, revision, or version of the product, can Dealsonic verify for me?
A: Yes by contacting us before hand by Email our Customer Service Department we can verify the version or revision or model number for you.  If you did not notify us beforehand Dealsonic.com reserves the right to ship you the latest revision / version / model of the product you ordered, even though the picture or description says otherwise.  Dealsonic.com will not be responsible for shipping the latest versions of a product if verification is not done beforehand.  Dealsonic.com will assume the latest version of the product is acceptable by the customer.

Q: Does Dealsonic.com offer any technical support or advice?
A: Dealsonic.com does not offer any technical assistance. We cannot offer advice and compatibility of thousands of items we carry. We do not test, build or assemble parts. We are not technicians, only quality retailers with low prices. Our "contact us" are simply for customer support to resolve various important issues. For technical support please contact the manufacturers for accurate answers to your technical questions and how different products interact together.

Q: What's the best way to contact Dealsonic.com?
A: The best way to contact us is to Email our Customer Service Department. We will reply to your request as soon as we can but please allow at least 12 Business Hours for us to reply. Order cancellations must be emailed to our Service Department within 3 hour of placing the order. Phone lines are available for resellers from 10:00am PST to 4:00pm PST Monday through Friday. Please email us if the lines are busy.  NEVER leave a message.  Orders that have have been processed may not be eligible for cancellation.

Order Fulfillment - Back to Top
Orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Dealsonic.com will make every attempt to meet shipping deadlines). If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Please note that our warehouse does not ship on weekends and holidays. A 20% restocking fee may also apply for any order cancellations.

Order Cancellation - Back to Top
To cancel your order you must contact the customer service and talk to a live person  within 1 business hour of placing your order.  Orders that have have been processed may not be eligible for cancellation. If you request cancellation of an order after the order has processed or shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. A 20% restocking fee may also apply for any order cancellations.

International Orders - Back to Top
Dealsonic.com currently does not accept orders from International or U.S. territories (such as GU, AS, CZ, MP, VI, FM, MH, ND, PW)

Order Acceptance and Shipping Address Policy - Back to Top
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dealsonic.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Dealsonic.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Please note that any verification process may result in a delay of shipment of order or result in the non-availability of an item.

Address Verification and Order Holds for orders OVER $100.00 - Back to Top
Dealsonic.com will not ship any orders over $100.00 to any address other than the card holder's name and verified billing address.  Any orders over $100.00 not shipping to the card holder's billing name and address may be cancelled or put on hold pending additional verification. 

Address Verification and Order Holds for orders BELOW $100.00 - Back to Top
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 3 days, after which if we have not received a response to our requests for more information, your order will be cancelled.

Sales Tax - Back to Top
Sales Tax will be added to orders shipped to California addresses. For all other States, the purchaser is responsible for state and local sales tax.

Payment Methods - Back to Top
Dealsonic.com accepts major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that a verification process may result in a delay of shipment of order or result in the non-availability of an item. If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 3 days, after which if we have not received a response to our requests for more information, your order will be cancelled.

Paypal Payments - Back to Top
Dealsonic.com does not accepts PayPal payments.

Order Status - Back to Top
Once you have placed your order, you will receive confirmation via email that your order has been received by Dealsonic.com. Once your order has been shipped, a Tracking Number will be emailed to you. If you require additional information, please Email our Customer Service Department.

Reseller Orders - Back to Top
Dealsonic welcomes and values our reseller customers. Resellers purchasing in amount over $500.00 per shipment may qualify for reseller discounts. Please Email our Sales Department for a quotation. When emailing please include your name, company name and address, phone number, fax number, and your e-mail address. Our sales representative will reply with a quote by either e-mail or fax within 24 hours.

If applying for reseller discount, please fill out the Reseller Release Form and fax it back to us along with a copy of your original Reseller's Permit. After we received your fax, we will apply reseller discount to your order.

Technical Support - Back to Top
Dealsonic.com will do our best to offer any technical assistance. However we highly recommend customers contact the manufacturers directly whenever available for accurate answers to your technical questions and how different products interact together.  Customers are responsible for making sure products are compatible with each other and are responsible for return shipping back to Dealsonic.com on products that are incompatible.

Compatibility Issues -  Back to Top
Because computer components are extremely complex and ever-changing Dealsonic.com will not be liable for any incompatibility issues.  We will do our best to inform our customers all incompatibility issues on the product description page.  Furthermore customers are encouraged to Email our Customer Service Department if there is an incompatibility issue our product description page can not answer and we will do our best to answer your question.  NEVER MAKE ANY ASSUMPTIONS!  Customers are responsible for return shipping back to Dealsonic.com for any incompatibility issues.  Also products purchased are only compatible with current technology and are not guaranteed to be compatible with future technology or format that has not yet been tested.

Product Returns - Back to Top
 
Defective Product Returns:
All returns must be pre-approved by Emailing to our RMA Department (Return Merchandise Authorization). Dealsonic.com offers a 3 days (from date of shipment) refund or credit policy for defective products excluding but not limited to Video Cards, Motherboards, CPUs, System Memory, Hard Drives and Controller Cards unless noted otherwise. Dealsonic.com offers a 14 day (from date of shipment) replacement policy for defective (D.O.A) items including, but not limited to Video Cards, System Memory, Hard Drives, Optical Drives, Controller Cards and Motherboards. CPUs, Motherboards, Hard Drives, System Memory, Video Cards and Opened Software are non-refundable. Please contact Manufacturer regarding defective CPUs and Software. Prior to returning any item, please contact the manufacturer to confirm the item is indeed defective. Dealsonic.com will not accept items that have been physically damaged or misused. Customers are responsible for return shipping back to Dealsonic.com. All refunds will be limited to and based on the CURRENT price of the item minus any restocking fees. All shipping costs are non-refundable.

Non-Defective Product Returns:
All returns must be pre-approved by Emailing to our RMA Department (Return Merchandise Authorization). Non-defective products, excluding but not limited to CPUs, Motherboards, Video Cards, System Memory, Hard Drives and Controller Cards can be returned within 3 days if returned unopened, for credit less shipping and any restocking fees. CPUs, Motherboards, Hard Drives, System Memory, Video Cards and Opened Software are non-refundable. Please contact manufacturer for warranty service in regards to CPUs, Motherboards, Hard Drives, Controller Cards, System Memory, Video Cards and Opened Software. Items that are unopened and unused can be returned, subject to a 15% restocking fee. Items that are opened and / or used can be still be returned but will be subject to a minimum of 30% restocking fee.  In addition to this fee, a pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: Optical Drives, used Fans and CPU coolers). We reserve the right to prohibit the return of any non-defective product. Hardware sent back to us which claims to be defective will be tested and verified before a refund is given. If the unit is not defective, the customer has to pay for a handling charge, which could be up to 30% of the total cost; and the item will be sent back at the customer's expense. By initiating the RMA process customers agrees to all decisions by the Dealsonic RMA Department and all decisions are final. All refunds will be limited to and based on the CURRENT price of the item minus any restocking fees. All shipping costs are non-refundable.

Return Notes:
All returns must be pre-approved by Emailing to our RMA Department (Return Merchandise Authorization). To accomplish this, please provide the order number and a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. Please write the RMA number on the outside of the box. Any package without a RMA number written on the outside of the box will be refused. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the CURRENT price of the item minus any restocking fees. All shipping costs are non-refundable. Customers are responsible for return shipping back to Dealsonic. By initiating the RMA process customers agrees to all decisions by the Dealsonic RMA Department and all decisions are final. Please allow up to 2 billing cycles for your credit to be posted to your account.

Refurbished/Open Box Items Returns:
Refurbished/Open Box Items have been thoroughly Inspected and Pre-Tested to meet Manufacturer Specifications and are guaranteed to be sold in good working order. Because these Refurbished/Open Box Items are Inspected and Pre-Tested, all Refurbished/Open Box Items are non-refundable and non-returnable. Though we thoroughly Inspect and Pre-Test all Refurbished/Open Box Items before they are shipped out, you the consumer must realize that you are taking a risk when purchasing Refurbished/Open Box items.

Non Returnable Items:
All hard drive sales are FINAL. Hard drives are not returnable and all repair service will only be handled by the manufacturer directly.  Also some products will be labeled "No Return". These products can only be returned to the manufacture. Dealsonic.com will not accept or be responsible for any defect or incompatibility issues with these products. All unauthorized returned products would be refused and shipped back to the sender. Please consult Manufacturer's website for compatibility and Technical Specifications before placing or finalizing your order.

Product Not As Described:
All information presented on the product page comes directly from the manufacturer.  Dealsonic.com will not be held responsible for any misinterpretation or misleading information.  If you feel you have received a product and it does not work as it should and it is not defective Dealsonic.com will refund your money only if our RMA Department agrees with your findings.  A 30% restocking fee will be imposed for any returns that woks as it should.  Customers are responsible for all return shipping costs and all initial shipping charges are non-refundable.

Refuse Shipment or Change of Address after Shipment:
If customers refuse shipment of an order there will be a minimum 30% restocking fee.  Shipping charges are NON-Refundable.  Change of address request will not be honored after an order has been shipped.  Customers are responsible for making sure they will be at the shipping address during the delivery period.  All shipments returned to Dealsonic.com will incur a 20% restocking fee and shipped charges are NON-Refundable.  

Product Warranties - Back to Top
All warranty service for original customers is provided by Dealsonic.com or the manufacturer of the product for 30 days from the date of invoice. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, mishandling, misuse or accidental dropping is not covered by this warranty. This warranty is also void if Dealsonic.com determines that the product has been damaged due to insufficient packaging during any return shipment. Dealsonic.com reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

Refurbished/Open Box Items - Back to Top
Refurbished/Open Box Items are Open-Boxed items that have lost their packaging and/or items that have been owned and returned by owner within 14 Days of purchase. Refurbished/Open Box Items have been thoroughly Inspected and Pre-Tested to meet Manufacturer Specifications and are guaranteed to be sold in good working order. Because these Refurbished/Open Box Items are Inspected and Pre-Tested, all Refurbished/Open Box Items are non-refundable and non-returnable. Though we thoroughly Inspect and Pre-Test all Refurbished/Open Box Items before they are shipped out, you the consumer must realize that you are taking a risk when purchasing Refurbished/Open Box items. Refurbished/Open Box Items may contain one or more of the following cosmetic defects: missing packaging, scratches, rips, tears, stains, and dents. Refurbished/Open Box Items may also contain missing parts and/or accessories. Unfortunately, Dealsonic.com cannot supply missing parts and/or accessories even if the missing part and/or accessory is necessary for the functionality of the Refurbished/Open Box Item.

Privacy Policy - Back to Top
Dealsonic.com understands our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. We do not sell, share or rent information to anyone outside Dealsonic.com. Maintaining your privacy is critical to us.

Typographical Errors - Back to Top
Dealsonic.com strive to provide the most accurate pricing, descriptions, and specifications for our products; however; we cannot guarantee that the products descriptions, features, specifications, depictions, pricing or any information on Dealsonic.com is correct, accurate or complete. In the event a product is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, Dealsonic.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dealsonic.com shall immediately issue a full credit to your credit card account. In the event a product you received is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, Dealsonic.com shall have the right to replace, exchange or return the item(s) in question, at our sole discretion. To be eligible for replacement, exchange, and/or return, the item(s) in question must be unopened and in unused condition. We recommend consulting with the Product Manufacturer to receive the most up to date products descriptions, features, specifications, depictions, and/or pricing.

LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES Dealsonic.com MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Dealsonic.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Dealsonic.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Dealsonic.com IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

By using this site, or ordering from it, you acknowledge that you have read, understood, and agreed our terms and policies.

All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.

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